Any conversation involving managed IT generally centers on the 8,000-pound gorilla in the room: security. Last summer, more than 143 million U.S. consumers saw their personal information (social security numbers, birth dates, addresses, etc.) exposed in the Equifax breach. And 2018 was ushered in with the revelation of the Meltdown and Spectre vulnerabilities that tapped into most mainstream processors to expose user information.
We’ve tapped a security expert, Datto’s own Henry Washburn, who penned a must-read companion piece on the nuances of platform security as a deep dive on the subject. For our purposes here, we’ve canvassed a number of larger office technology dealers, managed IT specialists and turnkey platform providers to explore the vast opportunities that still exist to provide guidance, measurement and service to the network galaxies of their customer base.
Paths to Profitabilty
“The collusion of both sales and MNS teams is where the magic is,” George said. “We try to avoid hardware-only sales. We are looking for long-term partnerships that are valuable to both sides.
“We have a quarterly review process that allows the account manager to identify a MNS opportunity. Once identified and qualified, the rep will bring in a subject matter expert that will assist with the solution.”
The collusion of both sales and MNS teams is where the magic is. We try to avoid hardware-only sales. We are looking for long-term partnerships that are valuable to both sides.
Jim George, Donnellon McCarthy Enterprises
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About the Author
Erik Cagle is the editorial director of ENX Magazine. He is an author, writer and editor who spent 18 years covering the commercial printing industry.